Frequently Asked Questions
Everything you need to know about shopping with Merax for your home and lifestyle needs.
What is Merax's standard shipping policy for large furniture items?
Most of our furniture items are shipped via LTL carriers to ensure safe delivery. Standard shipping typically takes 3-7 business days for processing, with delivery times varying based on your location. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer a warranty on Merax products?
Yes, we provide a limited 1-year warranty on most of our products, covering manufacturing defects in materials and workmanship. Please keep your proof of purchase and contact our support team for specific warranty claims.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for most items in their original packaging and condition. Please note that return shipping costs may apply unless the item arrived damaged or defective. Once inspected, a refund will be issued to your original payment method.
How can I track the status of my order?
Once your order is shipped, an automated email will be sent to you containing the carrier information and a tracking number. You can also log into your Merax account to view real-time updates on your shipment's progress.
Are your products difficult to assemble?
Most Merax furniture items are designed for easy home assembly. Every package includes a detailed, step-by-step instruction manual and all necessary hardware. For larger items, we recommend having two people available for assembly.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as secure digital payment options like PayPal and Apple Pay to ensure a smooth checkout experience.